Policies
DELIVERY
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When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it is shipped out. The shipping time depends on your location, but can be estimated as follows:
// USA: 3–4 business days.
// Europe: 6–8 business days.
// Australia: 2–14 business days.
// Japan: 4–8 business days.
// International: 10–20 business days.
[Covid-19] When will I get my order?
Our times for all products may be longer than usual and may continue to increase until things get back to normal. We are seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. It is difficult to predict the shipping times.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
ORDERS
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How do I track my order?
You will receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at [email protected].
I received a wrong/damaged product, what should I do?
We are so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at [email protected] within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We will get back to you with a resolution as soon as possible!
RETURNS
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What is your return policy?
We do not offer returns and exchanges, but if there is something wrong with your order, please let us know by contacting us at [email protected].
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at [email protected] with photos of wrong/damaged items and we will sort that out for you.
Can I exchange an item for a different size/color?
At this time, we do not offer exchanges. Though rare, it is possible that an item you ordered was mislabelled. If that is the case, please let us know at [email protected] within a week after receiving your order. Include your order number and photos of the mislabeled item, and we will send you a new one, or issue a refund!